Fulfillment Policy

What You Need to Know When Working with Broken Compass Coaching

Welcome to Broken Compass Coaching! We believe in clear communication, transparency, and making your experience as smooth and meaningful as possible. Below, you’ll find the key information about our services, policies, and how we keep your data safe.

📌 What We Offer

Broken Compass Coaching provides professional coaching, small business consulting, and marketing strategy services. Our offerings include: 1:1 coaching sessionsGroup coaching programs and mastermindsDigital products and workbooksLive and recorded webinarsConsulting and strategy sessions for small business owners, career changers, and entrepreneurs. Each service is described in detail on our site, and if you have questions, we’re here to help!

💵 Purchase Currency

All prices are listed in USD (United States Dollars). Any applicable taxes will be clearly displayed before checkout.

📞 Customer Support Contact

You can reach us through multiple channels:

Email: [email protected]

Phone: (309) 648-4237

We aim to respond to all inquiries within 1 business day.

🔁 Fulfillment Policies

Refund Policy

Due to the nature of digital and coaching services, refunds are not guaranteed. However, we believe in delivering real value. If you are unsatisfied, please contact us and we’ll work to make it right.

Delivery Policy

All services are delivered virtually through Google Meets or equivalent platforms. Access to digital materials will be provided via email or through your customer portal immediately upon purchase or at the time of service.

Return Policy

Returns do not apply to coaching services or digital downloads. If you experience issues accessing any product, contact us and we’ll assist promptly.

Cancellation Policy
Sessions can be rescheduled or canceled with at least 24 hours’ notice. No-shows or cancellations within 24 hours may be forfeited without refund.

🌍 Legal and Export Restrictions

We do not offer services in jurisdictions where coaching or consulting services are restricted or require local licensing not held by Broken Compass Coaching. Services are provided in English.

🔒 Privacy Policy

We respect your privacy and take it seriously. View our full Privacy Policy to understand how we collect and use dataHow we protect your informationYour rights and choices regarding your personal data:

https://brokencompasscoaching.com/privacy-policy

🏢 Business Address

Broken Compass Coaching
5111 South Acre Road
Mapleton, IL 61547 United States

🎁 Promotions & Trials

From time to time, we offer promotional pricing or trial access to select webinars and services. All promotion terms will be clearly outlined at the time of offer and are subject to change.

🔐 Site & Payment Security

We use Stripe to process payments securely. Our site is protected via SSL encryption (HTTPS) and all payments meet

PCI-DSS compliance standards. We do not store credit card information on our servers.

💳 Accepted Payment Methods

We accept all major credit cards including:

Visa

Mastercard

American Express

Discover

Logos for accepted cards are displayed during checkout.